Returns & Refunds

Returns & Refunds Policy
Last Updated: [Insert Date]

1. Eligibility for Returns

  • We accept returns within 14 days of delivery for unused, undamaged items in their original packaging with tags attached.

  • Custom-made or personalized items are non-refundable unless defective.

2. How to Initiate a Return

  1. Contact our support team within 14 days at vinv58479037@outlook.com or via WhatsApp at +86 153 2722 7919 to request a return authorization (RMA).

  2. Pack the item securely and include the original invoice.

  3. Ship the return to:

    Room 403, Unit 3, Building 5, Xuefu Linju Phase II,  
46 Wenzhi Street, Hongshan District,  
Wuhan City, Hubei Province, China

3. Return Shipping Costs

  • Customer Responsibility: You are responsible for return shipping fees unless the return is due to our error (e.g., wrong item sent, damaged product).

  • Recommended Carrier: Use a trackable shipping service. We are not liable for lost return packages.

4. Refund Process

  • Inspection: Refunds are issued after we receive and inspect the item (within 3-5 business days).

  • Approved Refunds:

    • Refunds will be credited to your original payment method within 7-10 business days.

    • For store credit requests, a digital voucher will be emailed immediately.

5. Non-Returnable Items

  • Items marked "Final Sale" or "Non-refundable" at checkout.

  • Products damaged due to misuse, missing tags, or altered conditions.

6. Exchanges

  • Exchanges are available for defective/wrong items. Contact us first to confirm stock availability.

7. Late/Missing Refunds

If your refund is delayed beyond 10 business days:

  1. Check your bank/payment provider’s processing time.

  2. Contact us at vinv58479037@outlook.com for assistance.

8. Contact Us

For return-related questions: