Identity V Cos Costume Sanrio Lala Big Star Linkage Melody Lala Team Member Clothing

1. Cancellation Before Dispatch:
·Cancellation within 24 hours: Free of charge, full refund.
·Cancellation after 24 hours : 50% of the item fee charged. The remaining 50% of the item fee and shipping costs will be refunded after cancellation.
·Note: Custom products cannot be cancelled once production has started.

2. Cancellation After Dispatch:
Unfortunately, due to international logistics constraints, we are unable to cancel orders that have already been dispatched.

For cancellation requests, please contact us via email rather than social private chat. Thank you for your understanding.

1. Order Processing Time
All orders are processed within 1-3 business days (excluding weekends and public holidays) after payment confirmation.

2. Shipping Destinations
We currently ship to the following regions:

• Europe & North America: United States, Canada, United Kingdom, Germany, France, Italy, Spain, etc.
• Southeast Asia: Singapore, Malaysia, Thailand, Philippines, Indonesia, Vietnam, etc.

3. Shipping Options & Costs

Shipping Fees

Shipping to the United States will be calculated at checkout based on actual rates.
For all other countries, a standard shipping rate of $25 USD per kilogram applies.
For Southeast Asian countries, the shipping rate is $7 USD per kilogram.

Expedited Shipping (Optional):Available at checkout for an additional fee. Delivery times vary by location.

4. Delivery Timeframes

• Standard Shipping:
  • Europe & North America: 10-20 business days
  • Southeast Asia: 7-15 business days
• Expedited Shipping: 5-10 business days (varies by carrier).

Note: Delivery times are estimates and may be affected by customs, holidays, or unforeseen delays.

5. Customs & Import Taxes
Buyers are responsible for any customs duties, taxes, or fees imposed by their country. These charges are not included in the product or shipping costs.

6. Tracking Information
A tracking number will be emailed to you once your order is dispatched. Use this to monitor your package via:

• e.g., USPS, DHL, EMS

7. Returns & Lost Packages

• Lost/Damaged Packages: Contact us within 30 days at vinv58479037@outlook.com for assistance.
• Returns: See our Return Policy for details.

8. Contact Us
For shipping inquiries:

• Email: vinv58479037@outlook.com
• Phone/WhatsApp: +86 153 2722 7919
• Address:

Room 403, Unit 3, Building 5, Xuefu Linju Phase II,
46 Wenzhi Street, Hongshan District,
Wuhan City, Hubei Province, China

Different manufacturers use different size charts to construct their costumes. Our size chart may vary from the standard US size, Euro size, and UK size. Please refer to our size chart on the individual product page before ordering for a better fit.

Generally, the actual color and design will be made to more closely resemble that of the mannequins than the character. For products that only have character images, the actual color and design will be subject to the character image on our site rather than the other images. Actual colors may vary slightly from the images due to lighting and monitor resolution changes.